Café e elogio

The ombudsman as a tool for recognition and professional appreciation in a mental health hospital

Abstract

Objective: This article aims to present the experience of the "Coffee and Compliment" project, developed by the Ombudsman's Office of a Psychiatric Hospital, as a strategy to value and recognize praised professionals. Case/Experience Report: The action consists of periodic meetings with these professionals, promoting a welcoming space for listening, gratitude, and reinforcement of good practices. The initiative seeks to strengthen the culture of praise as a tool for humanized management, promoting care for the worker and expanding the strategic role of the Ombudsman's Office within the institution, seeking to demystify the Ombudsman's Office as a space only for complaints. Discussion: The results indicate positive impacts, recorded through the increase in compliments, which are explored and presented in light of the understanding of authors such as Freud, Hegel, and others in the article.