Public University - “bureaucratic nature” and variables that interfere with the efficiency of work processes:

a study from Pará State University

Abstract

Given the complexity of the current globalized world, amid an unstable environment of accelerating change, public management reacts slow and unsatisfactory in relation to changes and advances of contemporary becoming increasingly vulnerable to failures and shortcomings (CASTOR , 1987). The red tape over the years gained critical role in providing the organizational control compliance with the law through established norms and standards (Weber, 1996). However, excessive bureaucratic procedures in the internal environment of public non facilitates agility and innovation management practices adapted to the models imposed by the demands of the modern world (Bresser Pereira, 1996). The overall goal of this dissertation is to identify the scope so that the UEPA operationalize administrative procedures in relation to the processes of work in the area and the factors that affect the internal environment management. In order to reach the proposed objective, we adopt the quantitative research through questionnaires having as subject managers and administrative staff crowded at the Rectory. The results reveal that the bureaucratic logic is responsible for a complex dynamic between the employees and the organization, with consequences on the perceived culture of the organization, which has significant influence internal standards, hindering the achievement of planned actions by the research institution. Finally, we present the theoretical and empirical implications of the research for UEPA, seeking suggestions for improvements in administrative procedures that facilitate agility in performing the tasks for increasing organizational effectiveness.