Evidence of dysfunctions in burocracy

a study on the implementation of the BAPM module

Abstract

This article deals with the analysis of a bureaucratic organization, with emphasis on the elements of bureaucracy observed in the Bulletin Module of Military Police Attendance that present bureaucratic dysfunctions, because the problems identified directly impact its Information System and the police activity linked to it. The discussion focuses on the aspects of bureaucratic culture in the Information System of the Shock Police Battalion of Pará and the contradictions caused by the insertion of Information Technology in this dynamic, since the implementation of the Bulletin Module of Military Police Service aims to improve knowledge management by providing quality information to optimize the planning of police actions and measure their productivity from statistical reports. To discuss the topic Weber (1991) and Merton (1970) will be the base authors to analyze the results found from a Case Study, with qualitative approach, documentary analysis, informal conversations with police officers and participatory observation. It was possible to identify the contradictions in the intended efficiency with the implementation of the tool in question in function of the bureaucratic model of management and its dysfunctions. Therefore, factors such as resistance to any movement that might cause disruption to the current order, absence of innovation due to indulgence, excess of formalism with a culture based on formal documents filled in by hand, hierarchy with a certain degree of obligations and veiled privileges, and lack of innovation and compliance to the routines, in addition to the limitations that the system presents, are presented as contradictory factors to the intended purpose of the tool and that corrupt the potential of the Bulletin of Military Police Assistance in the Battalion Information System.