Política de segurança pública e Mediação (informal) de Conflitos:

estudo realizado na delegacia do 1º DP em Fortaleza

Abstract

This article presents a research on conflict mediation in a police station in Fortaleza (CE), an event intrinsic to the activities of police officers, which is developed without a regulatory basis and, despite the shortcomings experienced by police mediators, receives more and more population membership. It aims to know how mediations are carried out, the environment where they take place and the profile of those involved, both those looking for them and the police officers. The study population consisted of all people who sought care for mediation in the 1st PD of Fortaleza from April to September 2021. It is concluded that, although it has not yet been understood as a public policy and formalized by security managers In the public sphere of the State, mediation in a police station brings numerous benefits: it relieves the judiciary, opens space for the actors involved to better manage their conflicts and start to live together in search of social peace, preventing crimes that could arise if the conflict were not mediated, thus reaffirming trust and cooperation between the police and the community. However, even with the results obtained, it needs another look from state security managers.